Frequently Asked Questions (FAQs)

Owner Relations - Direct Deposit

How do I set up direct deposit?


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How long will it take to set up my direct deposit once I enroll online and submit the required forms?

The enrollment process may take up to 90 days.

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If my interest is held jointly, do all parties have to sign the direct deposit registration form?

Yes, if ownership is held jointly all parties are required to sign.

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What if I do not have a check from my bank to send in with my direct deposit form?

You may request a letter from your bank.  Must be on bank letterhead listing the account name, account number and routing number.

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Can I have my payment split between two or more bank accounts?

No, not at this time.

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How do I change my existing direct deposit enrollment to a different bank and/or bank account?

Log in to your account online and select “Direct Deposit Request Form.” Complete form, print and return to Denbury with a copy of a voided check.

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Where do I find my 9 digit routing number (ABA) and bank account number?

The routing number and bank account number is found on the bottom line of the check.

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How do I change my password?

Login to your EnergyLink account, go to Admin < My Account <click hyperlink 'Change My Password'

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How do I update the email address linked to my account?

Login to your EnergyLink account, go to Admin < My Account < then update the email and click Update

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How do I cancel my Direct Deposit?

Login to your EnergyLink account and submit an ACH Change form (There are three types of forms available: New, Change, and Cancel).

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What if I do not enroll in direct deposit?

You will continue to receive a paper check via USPS Mail.

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